Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 1536 COLE BOULEVARD Building 4 Suite 250 Lakewood CO 80401.

We offer 3 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

• Answer incoming calls in a customer friendly and professional manner to determine the purpose and request of the call and process appropriately

• Meet department metric expectations for answering and processing calls

• Schedule and reschedule appointments for patients according to established protocols and templates

• Be sure to obtain appropriate and accurate data based upon the reason/diagnosis/chief complaint that is given by the patient

• Register patients accurately by gathering basic demographic and insurance information, Update information as needed

• Inform patient to be prepared to pay any copay or down payment due at the time of service and communicate any instructions patients may need prior to their appointment

• Review daily schedule for accuracy and completeness

• Answer non-appointment patient care calls

• Task messages to the appropriate clinical person to be worked/processed and completed

• Ensure all necessary information is entered into Allscripts including any patient portal requests

• Complete daily task bucket duties in accordance with scheduling guidelines and assist other teammates as needed with tasking duties as requested/assigned

• Perform all other job duties as directed by the supervisor or manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience

• 1+ years of medical experience (education or on-the-job)

• 6+ months of call center experience

• Must be 18 years of age OR older

• Ability to work full-time between 8:00am – 5:00pm

Soft Skills:

• Proven ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Proven ability to accurately and appropriately document messages in a medical record

• Proven to be capable of sitting for long periods of time

Colorado Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: _ _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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